A page keeps loading or won’t fully display. What should I do?

If a page won’t load properly, a quick reset of your browser session usually resolves it:

1. Refresh the page.
2. Clear your cache and cookies.
3. Try incognito/private mode.
4. Temporarily disable VPNs or corporate proxies (if applicable).
5. Try accessing the portal from a different device or network.

If you are unable to troubleshoot the issue after following these instructions, please contact our team via help@mentalhealthacademy.com.au for further support.