• How do I see which staff members have completed the most learning over a specific timeframe?
• Can I download a report that summarises the learning progress of staff members in my organisation?
• Can I create teams within my organisation?
• How do I add new staff members to our organisational account?
• Can I download a report that shows the full learning history across my organisation?
• Can I access transcripts of courses completed by my staff members?
• How do I access to the employer portal?
• How do I access course completion and engagement information for an individual staff member?
• How do I see which courses were most popular over a specific timeframe?
• How do I deactivate a seat for a staff member who is leaving or has left our organisation?

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• Can I accrue CPD hours/OPD points with MHA courses?
• Do memberships renew automatically?
• What happens if I cancel my monthly membership within the minimum term?
• How much is membership? What’s included?
• What does FPS mean?
• What is the difference between Membership and Credential courses?
• What is the Mental Health Academy?
• How do I download my CPD Certificates?
• Do I need to be a member to access courses?
• Do I have to pay extra fees to enrol in membership courses?

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• I can’t download PDF files. What should I do?
• I received an email about a failed payment. What should I do?
• A page keeps loading or won’t fully display. What should I do?
• My Certificate won’t download or open. What should I do?
• I’m not receiving emails from MHA (password reset, confirmations, receipts). What should I do?
• How do you ensure my payment information is secure?
• What is the difference between membership and credential courses?
• What is a Digital Badge?
• Are there any pre-requirements to become a member?
• I’m having trouble watching a video. What should I do?

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