I received an email about a failed payment. What do I do?

Mental Health Academy's billing system has a daily routine for processing due membership fee payments. When a payment is processed and declined (this can occur as a result of an expired credit card, insufficient funds, an authorisation issue with the bank, or other reasons), our system automatically sends out an email notification to you, letting you know we've had a problem.

If you have received a notification, please login to your learning portal and check if your payment details are up to date (including the expiry date). You can do this via the Payments tab from the main navigation menu. We will re-process your payment a few times following the initial decline - if we continue to experience difficulties, we’ll let you know.